In today’s world of technology the use of language and words has never been more important. Positive language will enable you to control or frame your communication encouraging a more resourceful outcome. Using positive, declarative language and powerful words will overcome negative and ‘toxic’ language both in verbal and written communication. This in turn will effect not only your behaviours, but those with whom you communicate. With the increasing use of technology and when communicating by email or text it is essential we choose our words carefully to effect the outcome we want and minimise ambiguity and conflict.
In this session I will introduce you to the “Language traffic light” system.